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Moonshot picks the device frame from the recording's own dimensions. If nothing in the catalogue fits it stays frameless — set a canvas size and scale the device by hand.

Canvases render at up to 1920×1080, so a recording captured larger is scaled down. Record at the size you intend to publish and avoid zooming past 1.5×.

Cursor paths are anchored to the frame, not the zoom. Re-anchor the point after changing a zoom and the path follows it.

Export uses the media engine, so other video apps compete for it. Quit them and the render usually speeds up considerably.

Projects are forward-compatible but not backward — a file saved in a newer beta will not open in an older one. Update and try again.

Purchases go through the App Store, so refunds are Apple's to give — request one at reportaproblem.apple.com. Tell me what went wrong too, and I will try to fix it.

Captions use the fonts installed on your Mac at render time. Install the font locally, then reopen the project.

Move the app to Trash and delete ~/Library/Application Support/Moonshot. There is nothing stored anywhere else.